Mobile / Casino
3999app is straightforward about how we handle your personal information — what we collect when you open an account, how your bKash or Nagad transaction records are stored, and what choices you have over your own data. Access to our platform and this policy's scope depends on your local law and eligible regions.
When you open an account on 3999app, we collect the information you provide directly — your name, contact details, and the credentials you set. When you complete a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and the wallet number you used. This lets your account wallet history stay accurate and lets us resolve any funding question you raise with support. We also collect data generated by your device and browser session automatically: IP address, device type, session timestamps, and the pages you navigate within the platform. This data helps us keep your account session secure and detect access that does not match your usual pattern. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with payment processors — for example to process a bKash deposit — we share only what that processor needs to complete the transaction. Any partner handling your data on our behalf is bound to use it only for the purpose we specify. You can ask us to review what we hold about you at any time by contacting support through the routes listed on this page.
This policy covers the data 3999app processes directly. It does not extend to third-party sites, apps or payment platforms you navigate to from our pages. Understanding the boundaries helps you know which entity to contact when a data question arises. Availability of our platform and the applicability of this policy both depend on your local law and eligible regions.
Data you submit when opening or updating your account — login credentials, contact details and identity verification steps — falls under this policy. We hold this data to maintain your account and respond to your support requests.
Every bKash, Nagad or Rocket transaction processed through your account wallet is logged here and covered by this policy. These records exist so you can review your deposit and withdrawal history and so we can resolve any discrepancy.
Session data, page-view records and device signals generated while you browse our lobby or game pages are collected and covered here. We use this to keep your session consistent across devices and to improve the pages you use most.
Payment platforms like bKash and Nagad operate under their own privacy policies once you leave our interface. Studio providers such as PG Soft and Habanero who supply game content operate under separate data agreements. This policy does not govern their practices.
You have practical choices over the information 3999app holds about you. The most direct path is to open your account settings page, where your registered contact details and wallet references are displayed. If any detail is wrong — a phone number, an email address, or a linked wallet identifier — you can update it from that screen or ask support to correct it on your behalf. If you want to know exactly what data we hold, submit a written request through the support contact routes listed on this page. We will confirm the categories of data we hold and, where it is technically possible, provide a copy. If you believe we are holding data we no longer need for a legitimate operational reason, you can ask us to review the retention basis. We aim to respond to data requests promptly, though response times depend on the volume of requests at any given time. Eligibility to exercise these rights may depend on the applicable law in your region.
Open the account area to see your registered details and transaction history. Your bKash and Nagad deposit references appear in the wallet log section.
Update your contact number or linked wallet directly in account settings. For changes that require verification, submit the request through our support channel and follow the steps shown there.
Use the live chat or email route on this page to ask what data we hold or to request a copy. Describe your account and the specific data point you are asking about to help us locate it quickly.
If you think we are holding data beyond what the account relationship requires, write to us through the published support route. We will review the basis and reply with our position.
All privacy-related questions — whether about your transaction records, your account data or a correction request — go through the support routes published on 3999app. Use the channel that fits your question: live chat for quick clarifications, email for formal written requests. We do not have a separate privacy desk; the same support team handles data questions alongside account queries.
Open the chat widget from any page when you are signed in. Describe your data question and reference the account email or mobile number you registered with so the team can locate your record.
Send written data requests, correction notices or retention review questions to our support email address shown in the contact section of the site. Written requests create a reference trail for your records.
For straightforward corrections to registered details — phone number, email, linked bKash or Nagad wallet — the account settings page is the quickest path. Follow the fields and verification steps shown there.
3999app applies standard security measures to protect account data in transit and at rest. Your session is authenticated on each device independently, which means a login on your phone does not automatically carry over to a new browser without the same credentials. This device-level check is one layer in our approach to keeping your account wallet secure.
We use session cookies to keep you signed in while you navigate the lobby and your account pages. Preference cookies remember settings like language and display choices. You can manage cookie permissions through your browser, though some site functions depend on session cookies to work correctly.
Your bKash, Nagad and Rocket transaction references are stored in your account wallet log. We retain these records to allow you to dispute or verify any transaction. We do not store full wallet PINs or payment platform passwords at any point.
We keep your account data for as long as your account is active and for a reasonable period after closure to meet any operational or legal obligations relevant to your region. When retention is no longer justified, we delete or anonymise the data on a scheduled basis.
To update data we hold, or to ask us to delete records no longer needed, contact support through the routes on this page. Include your account identifier and a clear description of what you are asking so we can action it without unnecessary back-and-forth.
These are the questions we hear most often about how 3999app handles personal data, account records and your rights under this policy. If your question is not here, reach out through live chat or email support.
We collect the details you enter during account creation — name, contact number, email and the credentials you set. Once you make a deposit via bKash or Nagad, the transaction reference and wallet number associated with that payment are also logged in your account wallet history.
We share payment data only with the processor needed to complete your transaction — for example, passing a bKash reference to confirm a deposit. We do not sell payment data or share it with unrelated third parties. Any processor we use is bound to handle your data only for the purpose of completing that specific payment.
Send a written request through our email support route or use live chat to ask. Reference your registered account email or mobile number so we can locate your record. We will confirm the categories of data we hold and provide further detail where it is technically available.
Yes. Open the account settings page to update your phone number, email or linked wallet details directly. For changes that require additional verification — such as updating a linked Nagad or Rocket number — follow the verification steps shown in the account settings screen or contact support for assistance.
We retain your account and transaction records while your account is active and for a period after closure to meet any applicable operational obligations in your region. Data no longer needed for a legitimate purpose is deleted or anonymised on a scheduled basis. The exact period may vary depending on local law.
No. Once you navigate to a bKash or Nagad payment interface outside our platform, that service's own privacy policy applies. The same is true for game studio platforms. This policy covers only the data 3999app collects and processes directly through your account and wallet activity on our site.