Mobile / Casino
When you open an account with 3999app and use our platform — including wallet transactions via bKash or Nagad, lobby access, and game participation — these terms set out the rules that apply to both sides. Access and eligibility depend on your local law and the eligible regions we support.
These terms form the binding agreement between you and 3999app from the moment you complete account registration. Every action taken inside your account — whether that is depositing funds through bKash, initiating a Nagad transfer, browsing the game lobby, or requesting a withdrawal — falls under this agreement. We may update these terms when our services change or when applicable rules in supported regions require it. When we do, we will notify you through your registered account. Continuing to use the platform after a notice has been issued means you have accepted the revised terms. If you disagree with any revision, you should stop using the service and contact our support team to close your account. We do not apply these terms retroactively to completed transactions. All payment contexts — including bKash deposits, Nagad transfers, and Rocket payments where available — are subject to the transaction rules set out in the sections below. Eligibility for account use depends entirely on your local law and the regions we currently support; we do not override local legal restrictions on your behalf. Review the terms each time you see a notification.
These terms define the boundaries of the 3999app agreement — what is covered, what sits outside it, and where third-party rules take over. Understanding scope helps you know exactly which actions are governed by us and which are handled by external services you connect to.
Registration, login, session management, and account security steps are fully within scope. The rules here apply from the moment you create your account and remain active for as long as your account exists on 3999app.
All wallet movements processed through your 3999app account — including bKash deposits, Nagad transfers, and any other payment method we support — are covered. Transaction records shown in your account history are the authoritative reference.
Game lobby content, promotional notices published on-site, support articles, and any materials we publish under the 3999app domain are within scope. We are responsible for the accuracy of what we publish directly.
Payment providers such as bKash and Nagad operate under their own terms. Game studios supplying content to the lobby — including PG Soft, JDB, Habanero and others — are also governed by their own policies. We are not liable for external service terms.
These terms are not one-directional. You have concrete, practical actions available to you at any point during your account relationship with us. You can review your full transaction history — every bKash deposit, Nagad transfer, and withdrawal request is logged in your account dashboard and accessible any time you are signed in. If your account details are incorrect — name, contact number, or registered payment method — you can raise a correction request through the support route. We handle account-detail corrections by verifying your identity against the information held on file; we do not make changes without that step. You can also ask a question about any clause in these terms at any point, and our support team will respond with a plain-language explanation of how that clause applies to your specific account situation. Requesting account closure is also your right; the process is handled through support, and we will confirm the closure and settle any pending wallet balance before finalising it.
Your signed-in account dashboard holds a complete log of every transaction. Check individual entries there for amounts, dates, and payment method used — no separate request needed.
Contact support to request a correction to your registered name, phone number, or linked payment method. We verify identity before making any change to protect your account.
If any clause is unclear, reach out via the support route. We will explain how the relevant clause applies to your account specifically — not a generic reply, but one tied to your situation.
You can request closure at any time through support. We settle any remaining wallet balance and confirm closure in writing before the account is deactivated.
If you have a question, dispute, or correction request related to these terms, the routes below are the published channels for reaching 3999app. Use the channel that matches the urgency and nature of your query. We respond through the same channel you opened.
The live chat widget is visible on every page when you are signed in. Use it to ask a direct question about how a specific clause applies to your account or a recent transaction.
For written queries — including formal correction requests or account closure — use the email address published in the Help section of your account. Keep your account ID in the subject line.
The Help section inside your signed-in account contains published articles about key clauses, transaction disputes, and the correction process. Start there for answers that do not need a live response.
We apply these terms consistently and keep the process transparent for every account. Here is how we handle the four main areas you would want to understand before agreeing.
Account data — including your registered mobile number, payment method associations like bKash or Nagad, and session records — is held for the purpose of running your account and resolving disputes. We do not share it with third parties outside the scope of processing your transactions.
We use cookies to maintain your signed-in session and remember your device across visits. No marketing-only tracking cookies are set without your acknowledgement. You can review cookie settings through your browser at any time.
Your account is protected by password and, where enabled, a verification step linked to your registered phone. Do not share your login credentials. If you suspect unauthorised access, contact support immediately via live chat to freeze the account.
If you believe a clause has been applied incorrectly to your account, you can raise a formal review request through email support. We log each request, review it against the clause text, and reply with our finding in writing.
These are the questions we get most often about the terms and how they apply to accounts in Bangladesh. If your question is not here, the support team can give a specific answer.
Yes. Every transaction processed through your 3999app account — including bKash deposits and Nagad transfers — is governed by these terms. The record of each transaction is visible in your account dashboard the moment it is confirmed.
We post a notification to your registered account when any clause changes. You will see it the next time you sign in. If you continue using the platform after that point, it counts as acceptance. Check the notification before your next session if you want to review the change first.
Access depends entirely on your local law and whether your region is currently supported. We do not override local legal restrictions. If you are unsure whether you are in an eligible region, check with your own legal reference before opening or continuing to use the account.
We settle any remaining wallet balance before finalising account closure. The settlement is processed back through your linked payment method — bKash, Nagad, or whichever method holds the balance. Confirm the details are correct before you submit the closure request.
Raise a formal review request through the email support route published in your account Help section. Include your account ID and the specific clause or transaction in question. We review each case against the written clause and respond in writing.
No. bKash, Nagad, and Rocket each operate under their own terms of service. Our terms cover the 3999app account side of a transaction — what happens after your payment reaches us. For queries about a payment provider's own process, contact that provider directly.